RETURN POLICY
Right of Withdrawal
In accordance with current Spanish and European Union legislation, consumers have the right to withdraw from purchases made through our online store within 14 calendar days without having to justify their decision. This right applies only to products purchased by end consumers.
Deadline for exercising the right of withdrawal
The 14-day period begins to run from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the product.
How to exercise the right of withdrawal
To exercise the right of withdrawal, the consumer must notify SVMSARA of his decision by means of an unequivocal statement. This can be done via email: [contact email] or via the contact form available on the website.
Consumers may use the following model withdrawal form, although it is not mandatory:
To the attention of SVMSARA
- Consumer's Name: [Name of the consumer]
- Consumer's Address: [Address of the consumer]
- Consumer's Email: [Email of the consumer]
- Contact Phone: [Contact phone]
- Date: [Date]
- Product Description: [Description of the product]
- Order Number: [Order reference number]
- Date of Order Receipt: [Order receipt date]
- [Signature of the consumer, if submitted on paper]
Exceptions to the Right of Withdrawal
The right of withdrawal cannot be exercised in the following cases:
- Customized or made-to-order products.
- Products that have been unsealed and are unsuitable for return for health or hygiene reasons, such as used glasses.
- Products that, by their nature, may deteriorate or expire quickly.
Product return
Once the consumer has notified his decision to withdraw, he must return the product within a maximum period of 14 days. The return shipping costs will be borne by the consumer unless otherwise agreed with SVMSARA.
The product must be returned in perfect condition, in its original packaging, with all labels and, if possible, together with the invoice or proof of purchase.
Refund
SVMSARA undertakes to refund all payments received from the consumer, including initial shipping costs (if applicable), within a maximum period of 14 calendar days from receipt of the withdrawal notice. However, SVMSARA may withhold the refund until the returned product has been received or the consumer provides proof of having returned it.
The refund will be made using the same payment method that the consumer used for the initial transaction, unless otherwise expressly agreed.
Return Notification
All returns must be communicated to SVMSARA before proceeding to ship the product. It is recommended to follow the instructions provided on the website to facilitate the process.
Damaged or defective products
If the product received is damaged or defective, the consumer must notify SVMSARA within 14 calendar days of receiving the order. SVMSARA will cover the return costs and refund the payment or send a replacement product at no additional cost to the consumer.
Changes to the Return Policy
SVMSARA reserves the right to modify this Return Policy at any time. Changes will apply to purchases made after the modification date.